Coordinate occupied spaces
How should an occupant concern reach the demolition decision-maker?
Set a clear route from reception or management to the person who can assess the concern and direct the response. A complaint log is useful only if someone owns the next action. Urgent safety concerns should follow the building's established emergency arrangements, not wait for an ordinary project email.
SiteClear planning resources / Reviewed 8 October 2026
Record the concern without making a diagnosis
Note the time, affected location and what the occupant reports. Avoid declaring the cause from a second-hand description or collecting unnecessary personal information. A report of dust, vibration or a blocked route may require different reviewers. The record should help the responsible team locate and assess the condition.
Name the decision contact
Ask management and the project lead who receives the first call and who can pause or vary the affected activity. Reception staff should not have to decide whether demolition can continue. Include an alternative contact for the agreed work window so an unanswered message does not become the default response.
Close the communication loop
Record what was checked, who gave direction and what was communicated back through management. If the plan changes, update the relevant work-area or access instruction as well as the concern log. This page adds an escalation process to the broader occupied-tower guide; it does not promise a specific response time or claim every concern has the same cause.
From planning to a written scope
Discuss the work at your property
Bring the available drawings, building instructions and removal list. These services explain the work SiteClear can assess:
Discuss this project